Privacy Policy

Avenir Holdings LLC, doing business as Avenir Homes ("we," "us," or "our"), operates the website avenir-homes.com and provides coliving and property management services in the Phoenix metropolitan area. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when you inquire about a property, schedule a tour, submit a contact form, apply for a room, or sign a lease.
• Property Interest Data: City preferences, budget ranges, move-in dates, and other information related to your housing search.
• Usage Data: IP address, browser type, pages visited, time spent on pages, referring URL, and other standard web analytics data collected automatically via cookies and similar technologies.
• Cookies and Tracking: We use cookies and similar technologies to improve your experience, analyze usage patterns, and serve relevant content.
• Communication Data: Records of your communications with us, including emails, text messages (SMS/MMS), phone calls, and chat transcripts.

2. SMS/Text Messaging Privacy

This section describes how we handle your information in connection with our SMS/text messaging program.

How We Collect Phone Numbers

We collect your phone number when you voluntarily provide it to us by: submitting a contact or inquiry form on our website, texting our business number, requesting information about a property listing, scheduling a tour, signing a lease agreement, or otherwise providing your phone number during interactions with Avenir Homes.

How We Use Phone Numbers

With your consent, we may send you recurring automated SMS/MMS messages related to: property listings and availability updates, tour scheduling and reminders, maintenance updates and notifications, lease reminders and tenant communications, and promotional offers related to our services.

Message Frequency and Costs

Message frequency varies based on your interactions and preferences. Message and data rates may apply depending on your mobile carrier plan. You are responsible for any charges from your carrier.

How We Store and Protect Phone Numbers

Your phone number is stored securely in our systems with industry-standard encryption and access controls. We limit access to your phone number to authorized personnel who need it to provide our services.

Third-Party Sharing for SMS

To deliver text messages, we share your phone number with our messaging service provider (Twilio) and mobile carriers solely for the purpose of message transmission and delivery. We do not sell, rent, or share your phone number or opt-in consent data with third parties for their own marketing purposes.

Opting Out of SMS

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further messages will be sent unless you re-subscribe. You may also contact us at Leasing@avenir-homes.com to request removal.

Getting Help

For help with our messaging program, reply HELP to any message, or contact us at Leasing@avenir-homes.com or 480-852-3964.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide customer service
• Match you with available properties based on your preferences
• Schedule and manage property tours
• Process rental applications and manage leases
• Send property-related communications and updates
• Send marketing and promotional messages (with your consent)
• Improve our website, services, and user experience
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and providing our services (e.g., Twilio for messaging, Supabase for data storage, property management software).
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and related regulations. We obtain your prior express written consent before sending you automated marketing messages via SMS/MMS. Consent to receive text messages is not a condition of purchasing any goods or services from us.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and lead data are retained for up to 24 months. SMS opt-in records are retained for the duration of your consent plus 6 months after opt-out. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing emails or reply STOP to text messages at any time.
• Withdraw Consent: Withdraw your consent to data processing where consent is the legal basis.

To exercise any of these rights, contact us at Leasing@avenir-homes.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not provide any personal information to us. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Avenir Holdings LLC (d/b/a Avenir Homes)
• 40 W Baseline Rd, Suite 202, Tempe, AZ 85283
• Email: Leasing@avenir-homes.com
• Phone: 480-852-3964